FAQ
General Questions
Ordering Questions
Shipping Questions
- Is there only one product for sale?
BallisticReload.com is a deal-of-the-day website, we sell one gun accessory product per day at 30%-60% off until it sells out. Everyday at high noon mountain time another amazing deal starts. If you missed today's deal, make sure you check back tomorrow at noon for the next deal!
- Everything is Sold Out. Can I still order it?
Unfortunately, it sounds like you missed out on the deal. A quick trigger finger and a steady hand
are the key at BallisticReload.com! Things sell out quickly and once the item
is gone, it's gone. However, keep checking the deals daily or sign up for Daily Alerts:
- Do you accept returns?
Nope. Purchase accordingly! If you've changed your mind or have buyers remorse, save it for a gift. We do not accept returns because of the unique nature of our site. If there is a problem with your order, notify us within 5 days of receiving your order. All items are first quality, but if your item somehow arrives damaged we will get you a replacement or make an exchange.
- Can I exchange something?
We're a deal-of-the-day website so that usually means we don't have another style or color to exchange it with.
- Can I purchase more than 3 items?
You can purchase up to 3 items each style and size per day.
- If I place multiple orders, can you combine them to save on shipping?
Typically, we are not able to combine orders that are already placed, but shoot us an email at orders@ballisticreload.com and we may be able to work something out.
- I am having a problem placing my order.
Ordering issues are often related to firewalls or browser security settings. Try ordering through a different browser first. If that doesn't work email us the browser you are using and instructions on how to duplicate the problem.
- I finished my order but now want to change the size or color. Can you change it for me?
Please re-do your order correctly and then cancel your initial order. You may email us once your second order is placed and we can cancel the first order for you. If we have already sold out, it is likely it's too late but email us at orders@ballisticreload.com and we'll see if we can help!
- I still have two items in my shopping cart but your site says it is sold out. Are you holding those for me even though I haven't purchased them yet?
Nope. We can't confirm your purchase until you've completed the checkout process and purchased the item. Having an item in your shopping cart does NOT guarantee you will receive the item.
- I just placed my order. How soon can I expect it to be delivered?
We want you to get hooked up with your deals fast and we do everything
possible to ship your order the same day. Many shipments arrive within
2-5 business days, depending on how far you live from Salt Lake City,
Utah. Your order is shipped via USPS with delivery confirmation.
- Do you ship to Canada?
Yes! Via USPS International First-class mail. Duties are NOT included and declared based on
the price paid for the item, what the item is, and the location that the product was manufactured.
Remember, Canadian orders ship the same day but take 14-45 business days to arrive.
More information here.
- Do you ship Internationally?
At this time we only ship to the US and Canada.
- Can I store items in my shopping cart from previous days and buy them all at once to save on shipping?
Unfortunately not. We try to ship purchases the same day and most days we sell out. So if you didn't make the purchase on the day the product was for sale, odds are we don't have the item anymore.
Question still not answered? Email us: service@ballisticreload.com.
